Privacy policy

Last updated: February 22, 2026

  • Softly Sharde

  • 📍 Ontario, Canada

  • 🧴 Handmade self-care / body products

  • 🌎 US & international customers

  • 🚚 Shipping via Canada Post, UPS, Purolator, DHL

  • ✉️ softlysharde@gmail.com

  • Sole proprietor

PRIVACY POLICY

Personal Information We Collect

When you visit or make a purchase from our store, we may collect:

  • Name

  • Billing & shipping address

  • Payment information

  • Email address

  • Phone number

  • Order details

  • IP address

  • Device and browsing information

This information is used to:

  • Process your orders

  • Provide customer support

  • Improve our store experience

  • Prevent fraud

Shopify

Our store is hosted on Shopify.

They provide the online platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s secure data storage and databases.

How We Use Your Information

We use your information to:

  • Process and ship your order

  • Communicate with you

  • Screen orders for fraud

  • Send updates or marketing emails (only if you opt in)

Sharing Your Information

We only share your information with trusted third parties to operate our business, such as:

  • Payment processors

  • Shipping carriers
    (Canada Post, UPS, Purolator, DHL)

  • Analytics providers

Your information may be transferred outside of Canada, including to the United States.

Your Rights (Canadian Customers)

If you are a Canadian resident, you have the right to:

  • Request access to your personal information

  • Request corrections

  • Withdraw consent for marketing emails

To make a request, contact:
📧 softlysharde@gmail.com

Email Marketing

You will only receive marketing emails if you opt in.
You can unsubscribe at any time using the link in the email.

Cookies

We use cookies to:

  • Keep items in your cart

  • Improve your browsing experience

  • Analyze store traffic

You can disable cookies in your browser settings.

Data Retention

We keep your order information for our records unless you ask us to delete it.

Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact

For more information about our privacy practices or if you have questions, please contact:

Softly Sharde
Ontario, Canada
📧 softlysharde@gmail.com