Refund policy
REFUND POLICY
Returns
Due to the personal nature of our self-care and body products, all sales are final and we do not accept returns for reasons of hygiene and safety.
However, your happiness matters to us 🤎
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Include:
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Your order number
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Photos of the item(s)
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Photos of the packaging
We will review your request and, if approved, offer a replacement or refund.
Cancellations
Orders may be cancelled within 12 hours of purchase.
After this time, your order may already be in processing and cannot be cancelled.
Refunds (if approved)
If a refund is approved:
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It will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear on your statement
Shipping costs are non-refundable.
Lost or Stolen Packages
Once your order has been shipped and handed to the carrier
(Canada Post, UPS, Purolator, or DHL),
we are not responsible for lost or stolen packages.
If your package is delayed or missing, please contact the shipping carrier first using your tracking number.
Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
Allergic Reactions / Skin Sensitivity
Please review all ingredients before use and perform a patch test.
We are not responsible for reactions due to allergies or sensitivities.
International Orders
For orders shipped outside of Canada:
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Customs duties
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Import taxes
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Brokerage fees
are the responsibility of the customer and are non-refundable.
Questions
For any refund-related questions, contact: